1. Application for the Return / Refund of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item received is incomplete (missing quantity or accessories);
- The Item delivered to Buyer that does not match the agreed specification (e.g. wrong size, colour, etc.);
- The Item received has physical damage (e.g. dented, scratched, shattered);
- The Item received is faulty (e.g. malfunction, does not work as intended);
Buyer’s application must be submitted a refund or return request via email to firstname.lastname@example.org.
WHB Furniture will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
2. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to WHB Furniture in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
3. Liability of Return Shipping Fee
In the scenario of an unforeseen error from our end (i.e - damaged, faulty or wrong Item delivered to the buyer), we will bear buyer's return shipping fee.
Buyer will only be refunded after WHB Furniture has received the returned Item. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.